BusinessWeek names Key 2009 Customer Service Champ

    BusinessWeek magazine has named Key one of its top 25 "Customer Service Champs" for 2009. Key ranked 11th in the survey that was based largely on data compiled by J.D. Power & Associates and the magazine. Key joins a group of companies renowned for service, including: Lexus, Apple, Ritz-Carlton Hotels, Nordstrom and Amazon.com.      Key was the only bank on the list.  
    "We're delighted to receive this award from BusinessWeek because it says that our continual efforts to strengthen customer service are paying off," said CEO Henry L. Meyer. "We were rated on customer feedback about multiple aspects of our bank, including their perceptions of our employees. I'm proud of everyone at Key for their part in contributing to our success."
    In disclosing the Customer Service Champs list, BusinessWeek noted the challenge of maintaining good service in a shrinking economy. At the same time, the magazine noted, "customers want 'more attention, better quality and greater value for their money.'"
    Like Key, top performers on the list are investing in technology that will improve service. The company is implementing Teller 21, a new service software, in its 986 branches across the country. The software is part of a larger multi-year program to upgrade Key's branches both physically and technologically to provide more effective client service. Teller 21 includes a robust check imaging program that has made Key a national leader in image capture.
    BusinessWeek also noted Key's services for small business owners, including Key Business Online, a powerful new technology that provides small businesses with many of the cash management services typically offered only to large companies, as well as more protections against check fraud.
    “We are proud KeyBank has been named by BusinessWeek magazine as one of its top 25 Customer Service Champs for 2009.  We were ranked 11th in the survey by J.D. Power & Associates and are the only bank included in this exclusive listing,” said Steve St. Pierre, vice president and senior RM, KeyBank, Presque Isle.