Bank remains humane in digital world
To the editor:
A few years ago I wrote in your letters section a public thank-you to a local bank for not charging a big punitive fee, like my previous bank did, if my checking account slipped below $100.
Now I’d like to thank my bank for their surprising response to my request to no longer send me a monthly paper statement, because of the service fee of $2.95.
When I told the officer on the phone that I was not online, she told me that they don’t expect me, at my age (77) to go out and buy a computer and go on the Internet just to get a monthly statement. So she changed my code to no-fee for future statements, and reversed the charge for my current paper statement.
She even apologized for her “age discrimination.” I told her, “At least it’s a positive discrimination.” We exchanged a chuckle.
My local bank is not only a good commercial bank. It is also a humane bank — with a free-spirited staff. Thanks again for looking out for the little guy.
Val Vadis
Westfield
