PRESQUE ISLE, Maine — The County Federal Credit Union announced on April 14 the staffing of its new member service center.
Two full-time employees and two part-time employees have been added to staff a new member service center with the goal of providing members who call a more complete experience. At its launch, calls to the credit union are routed through the service center in Caribou. Members wanting information or to check a balance will be serviced quickly and easily. More in-depth calls such as loan offerings, mobile banking and online banking will also be serviced more fully.
Judy Hennessey is supervisor at the member service center. She comes to CFCU with a wealth of experience from The Aroostook Medical Center as manager of their Communication Center/Life SAFE Emergency Response.
“I am so excited to launch the new Member Service Center,” Hennessey said. “This is an incredible opportunity to serve our members even better than we currently do. In today’s technology-based world, so many of our members’ needs are met over the internet or via their phone. We want to make their experience with us the best it can be.”
Hennessey is joined by her member service team of Jackie Abar and Kerry Crandall, with one additional team member to join later this month. Combined, they have over 40 years of customer service, call center and financial service experience.
Crandall remarked, “It’s great knowing I’m a part of a new department of the credit union whose sole purpose is to make the members’ experience the best it can be without them having to leave the comfort of their home.”
“Ensuring members and potential members talk to a live, caring person and receive fast, courteous, ‘one-stop’ service on the telephone is one of our primary goals in offering the new member service center,” commented Ryan Ellsworth, CFCU president and CEO. “We have been fortunate to see great growth over the years and felt it was important that our growth not affect the exceptional service we offer members.
“We developed our member service center to help with the exceptionally large volume of in-bound telephone calls to provide our members the service they deserve,” Ellsworth said. “Local people, helping local people, that’s what our member service center is all about. This new development brings our employee total to 62. We are extremely proud to be bringing this announcement of new jobs to the region.”
The center’s launch has been relatively seamless and it was 100 percent operational as of April 18. Most members will not realize a difference in their experience except their calls and answers to their questions will be in a more timely fashion.
Call 1 (877) 318-3838 to reach the center.
