VNA achieves top satisfaction scores
CARIBOU — Visiting Nurses of Aroostook (VNA) was recently recognized as one of the country’s highest performing home care agencies in the area of patient satisfaction.
VNA scored in the top 25 percent of Fazzi Associates National Patient Satisfaction survey known as HHCAHPS (Home Health Consumer Assessment of Healthcare Providers and Systems). This survey is one of home care’s oldest, largest and most respected patient satisfaction benchmarking systems. Agencies in the top 25 percent are recognized as proven leaders who have excelled in one of the most important measures of an agency’s quality program.
“I am incredibly proud of VNA of Aroostook,” said Colleen Hilton, RN, president and CEO of VNA Home Health Hospice. “To be recognized for patient satisfaction is the highest honor and a tribute to every member of the VNA team.”
Beth Rolfe, vice president of clinical operations, agreed. “We are dedicated to providing the highest quality of care and it is so rewarding to see our efforts recognized by our patients and our community.”
VNA of Aroostook provides nursing, physical therapy, occupational therapy, home health aides and hospice services to the local area.
VNA of Aroostook is part of VNA Home Health Hospice, a not-for-profit organization dedicated to the health and well-being of communities throughout the state of Maine. VNA is Medicare certified and is a member of Eastern Maine Healthcare Systems.
