BANGOR — Bangor Savings Bank has received the highest score among qualifying retail banks in the New England region, based on study results released by J.D. Power, a global market research company that represents the voice of the customer. The J.D. Power 2015 Retail Banking Satisfaction StudySM is considered the industry’s most in-depth assessment of the retail banking industry. The bank’s President and CEO, Bob Montgomery-Rice, recently announced this recognition to Bangor Savings Bank employees, directors and corporators.
The study asks banking customers around the country for feedback on various aspects of their banking experience, including account information; channel activities; quality of personal interactions; facilities; and product offerings and fees. Bangor Savings Bank achieved a satisfaction score of 844 out of a possible 1,000 points, outperforming all other qualifying banks in New England. The bank scored well across all categories, including product offerings and fee factors.
Montgomery-Rice commented on the results. “We work hard to provide an exceptional customer experience every day and our efforts have clearly made an impact. It is gratifying to get this news. Even though Bangor Savings Bank has just come through a year of significant transition, we have stayed focused on providing an exceptional customer experience. All of us are committed to providing the best customer experience possible. This recognition is different than many other national surveys which often focus on financial metrics.
“High ranking from this study is earned only by the objective feedback of customers, so we are especially honored to learn how our customers rank our services and experience. When it comes to our own job satisfaction, the personal interaction we have with our customers and communities is what drives us to go the extra mile. Maine customers deserve the best and they are our top priority. Our motto – You Matter More – is something we live and breathe.”
