Earns customer satisfaction recognition from J.D. Power
BANGOR — Bangor Savings Bank has received the highest score among qualifying retail banks in the New England region in the J.D. Power 2016 Retail Banking Satisfaction Study.
The bank’s performance earned it the highest rating of “among the best” in its online ratings on JDPower.com and marked the second straight year ranking highest in New England.
The 11th annual customer satisfaction study is the longest-running and most in-depth survey of the U.S. retail banking industry, with more than 75,000 customers evaluating various aspects of their banking experience. Bangor Savings Bank President and CEO Bob Montgomery-Rice recently announced the results of the study to bank employees, directors, and corporators.
“Our clear focus is to provide an exceptional customer experience every day and our efforts have undoubtedly made an impact on our valued customers,” said Montgomery-Rice.
“It is gratifying to receive this news and to share it with our employees who work tirelessly to make it happen.”
The J.D Power study asks banking customers around the country for feedback on various aspects of their banking experience, including account information; channel activities; quality of personal interactions; facilities; and product offerings and fees.
Bangor Savings Bank achieved an overall satisfaction score of 842 out of a possible 1,000 points, outperforming all other qualifying banks in New England. The bank scored well across all categories.
“A high ranking from this study is earned only by the objective feedback of customers, so we are especially honored to learn how our customers rank our services and experience,” said Montgomery-Rice.
“When it comes to our own job satisfaction, the personal interaction we have with our customers and communities is what drives us to go the extra mile.
“Maine customers deserve the best and they are our top priority. Our motto – You Matter More — is something we live and breathe,” said Montgomery-Rice.
